Jay answers the phone, and returns calls within minutes. His work ethic and commitment to his clients cannot be beat. He guides you through the process at each step. He is on your side. Thank you Jay. I'll be back...

Jay Austin was very supportive and thorough as we navigated through the process of purchasing our new home. I would recommend Jay at Star Mortgage if you want the utmost professional service.

Jay demonstrated exceptional professionalism and a strong commitment when assisting me. He meticulously analyzed extensive documentation, addressing all my inquiries with patience and clarity. Jay's dedication was evident as he extended his working hours to ensure a smooth and expedited process. Despite the unique challenges I faced, including seller resistance and the need for multiple closing documents as the sellers tried to prevent me from closing, Jay remained supportive. His unwavering support was instrumental in overcoming obstacles, resulting in a successful transaction after THREE DIFFERENT closing documents. If I could give him ten stars I would!

We are incredibly grateful to Jay, who we chose as our loan originator for the purchase of our first home. Jay's expertise, professionalism, and dedication made the entire process smoother and less stressful. His guidance and support were invaluable, especially for us as first-time homebuyers, and we couldn't have asked for a better experience. Thank you, Jay!

Jay Austin is best in class with what he does. He was so helpful throughout this whole process I highly recommend using Star Mortgage to anyone looking to have a successful experience!

Jay is the best loan broker I've ever worked with! Buying a home these days can involve so many different moving parts that are difficult to navigate through, but Jay can help you with all! We were buying fixer-uppers with potential issues that other lender/broker would simply move away from. But he helped us deal with each one of them and even the realtors were surprised at how knowledgeable and experienced he is. The closing was done in a little over a month, which is really fast considering we didn't skip any contingencies. If you're buying a freshly updated home with no issues whatsoever and you have a very comfortable budget and straightforward W2 income, sure you might find someone that costs a bit less. But if anything at all arises, you won't have the reliable knowledge base that Jay is to fall back to. I'm more than happy with my experience working with Jay and would not hesitate to recommend him to anyone needing a mortgage.

First-time home buyer here! Jay Austin worked with me and my boyfriend for over a year, making sure we stayed on track to save for a house. Any time we needed a phone call, he was available. He explained everything to us in depth and made sure we understood what it was like to buy our first home! Jay was able to get us a dream home and we couldn't be happier! Jay was recommended to me by a family member and I would recommend Jay to anyone!

Jay is awesome, talked and walked us through every detail, process could not have been any simpler. Highly recommend, will use him again for our next refi or retirement home!